1. Shipping Overview
We are committed to delivering your handcrafted home decor with care and efficiency. Our goal is to provide a seamless shipping experience that aligns with our brand values of sustainability and quality craftsmanship.
Order Processing:
Orders are processed within 1-3 business days from the time the order is placed. Please note that we carefully prepare each item, as our products are handcrafted by skilled artisans.
Shipping Times:
Standard shipping takes 5-10 business days for domestic orders (Sri Lanka).
For international orders, shipping times may range between 10-20 business days, depending on your location and customs processing.
Packaging:
We are dedicated to sustainability and use eco-friendly packaging materials for all our shipments, minimizing our impact on the environment. Our packaging is designed to be minimalistic yet sturdy to protect your products during transit.
2. Shipping Costs
Domestic Shipping:
Standard shipping costs will be calculated at checkout based on the size and weight of your order.
International Shipping:
International shipping costs are based on your delivery location and the weight of your order. These fees will be calculated at checkout.
Free Shipping:
Enjoy free standard shipping on all orders over $100 within Sri Lanka and selected international regions.
Expedited Shipping:
Expedited shipping is available for an additional charge. You can select this option at checkout if you need your order delivered sooner.
3. International Shipping
Shipping to Global Locations:
We currently offer international shipping to select countries, including the USA, UK, Australia, and more. If you don’t see your country listed at checkout, feel free to contact us for more information.
Customs Fees and Duties:
Customs duties and taxes may apply to international orders upon arrival in the destination country. These charges are the responsibility of the customer. Please check with your local customs office for more details on fees.
Shipping Time:
International shipping can take 10-20 business days depending on your location. Shipping times may vary based on the destination and customs processing.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier’s website.
Tracking Delay:
Please note that it may take 24-48 hours for tracking information to update once the order has been dispatched.
5. Lost or Damaged Goods
We take extra care to ensure that all orders are securely packed. However, if you experience any issues with your order, we are here to help.
Lost or Damaged Items:
If your order is lost or damaged during shipping, please contact us within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and send you a replacement or refund as appropriate.
Customer Service Contact:
Email: [email protected]
Phone: +94-XX-XXXXXXX
6. Shipping Delays
While we strive to ensure timely delivery, there may be occasional delays due to external factors such as weather conditions, holidays, or customs processing.
What to Do if Your Order Is Delayed:
If you suspect there is a delay with your order, please use the tracking number to check its status. If the issue persists, don’t hesitate to reach out to our customer service team at [email protected] for assistance.
7. Returns and Exchanges
If you are not fully satisfied with your purchase, we offer a returns and exchanges policy. Please visit our [Returns & Exchanges Policy] page for more information.
8. Contact Us
If you have any questions about shipping, tracking, or need assistance with your order, our customer service team is here to help!
Email: [email protected]
Phone: +94-XX-XXXXXXX
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